Priority support via email/WhatsApp/portal
A fixed number of development/support hours for tweaks and fixes
Participation in planning minor enhancements and roadmaps
Monthly summary report of work done and site health
Access to a dedicated point of contact
Coordination with hosting providers and third-party services
Includes Each Month
Fixed hours of development/support work (Lite/Standard/Plus levels)
Priority response times (same-day for critical issues)
Roadmap and enhancement planning
Monthly report and recommendations
Slack/email/WhatsApp communication channel
Timeline: Ongoing (Minimum 6-month commitment recommended)
| Plan | Lite Retainer, Standard Retainer, Plus Retainer |
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